Zendesk

Retrieves tickets with status; priority; and assignee filters.

Fetches ticket details including conversation history.

Opens new support tickets with requester and description.

Modifies ticket status; priority; or assignee.

Adds public or internal comments to tickets.

Finds tickets matching search criteria.

Retrieves customer or agent profile information.

Creates new customer profiles.

Gets available ticket automation macros.

Retrieves sales contacts.

Adds new contacts.

Gets sales deals.

Creates new deals.

Modifies deal stage.

Records sales activities.