Last updated: April 1, 2026
In these Terms of Service ("Terms"), the following definitions apply: "Agen.co," "we," "us," or "our" refers to Agen, Inc., the provider of the Agen.co platform. "Customer," "you," or "your" refers to the individual or organization accessing or using the Service. "Platform" or "Service" refers to the Agen.co infrastructure, including all features, APIs, dashboards, and tools provided. "Agent" refers to any AI agent, automated system, or software that connects to or operates through the Platform. "MCP" refers to the Model Context Protocol, the connectivity standard used by the Platform. "Tool Call" refers to a single request made by an Agent through the Platform to an external application or API. "Customer Data" refers to any data submitted, transmitted, or processed through the Platform by or on behalf of the Customer. "External Agent" refers to any third-party AI agent that connects to a Customer's application via the Platform.
By creating an account, accessing, or using the Agen.co Platform, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms. You must be at least 18 years of age and a legal entity or representative thereof to use the Service. If you do not agree to these Terms, you must not access or use the Platform. These Terms constitute a binding agreement between you and Agen, Inc. They supersede any prior agreements or communications regarding the subject matter herein.
Agen.co provides infrastructure for securely connecting AI agents to applications. The Platform includes, but is not limited to:
The Service is provided via cloud infrastructure on a managed basis. Specific deployment options (managed cloud, customer VPC, on-premises) may be available under Enterprise agreements.
To access the Platform, you must create an account through our authentication provider, Frontegg. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate and complete registration information and to keep it updated. You must promptly notify us of any unauthorized use of your account or any other security breach. You are responsible for managing user and agent access within your organization, including assigning appropriate roles, permissions, and policies through the Platform.
Given the autonomous nature of AI agents, the following terms apply specifically to agent usage on the Platform:
The standard tier includes up to 10,000 tool calls per month at no charge. Usage beyond 10,000 tool calls is billed at $100 per 10,000 tool calls. The standard tier supports up to 50,000 users.
Enterprise pricing is available for organizations requiring unlimited users, advanced features, or custom deployment options. Enterprise terms are governed by a separate order form or agreement.
Fees are billed monthly in arrears based on actual usage. All fees are exclusive of applicable taxes, which you are responsible for paying. Late payments may incur interest and may result in suspension of access to the Service.
Tool calls are metered by the Platform and reported in your account dashboard. We reserve the right to implement rate limits to ensure fair use and platform stability. The standard tier is limited to 50,000 users. If your usage exceeds this limit, you must upgrade to an Enterprise plan. You may not engage in abusive, fraudulent, or excessive usage patterns, including but not limited to artificially inflating tool call counts, circumventing metering, or using the Platform in a manner that degrades performance for other customers.
You retain all rights, title, and interest in your Customer Data. Agen.co processes Customer Data solely to provide the Service, acting as a data processor on your behalf. Data protection features such as PII redaction and data masking are tools available to you. You remain responsible for ensuring your use of the Platform complies with applicable data protection laws and regulations, including GDPR and CCPA. Our collection and use of personal information is described in our Privacy Policy. Enterprise customers may request a Data Processing Agreement (DPA) by contacting us at privacy@agen.co.
Agen.co maintains industry-standard security measures to protect the Platform and Customer Data, including encryption in transit and at rest, access controls, and continuous monitoring. The Platform operates under a shared responsibility model:
Audit trail logs are provided for informational and compliance support purposes. Retention periods are specified in your account settings or Enterprise agreement. Logs are not guaranteed as legally admissible evidence in all jurisdictions.
Agen.co retains all rights, title, and interest in and to the Platform, including all software, technology, algorithms, interfaces, documentation, and intellectual property therein. You retain all rights in your Customer Data, configurations, and custom policies created on the Platform. These Terms grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform in accordance with these Terms. No other rights or licenses are implied.
You agree not to:
We strive to maintain high availability and reliability. Specific uptime commitments, if applicable, are described in a separate Service Level Agreement (SLA) provided to Enterprise customers. THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, AGEN.CO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the REST/GraphQL to MCP translation will be compatible with all APIs, that the Platform will be uninterrupted or error-free, or that all security threats will be detected or prevented.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, AGEN.CO'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO AGEN.CO IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. IN NO EVENT SHALL AGEN.CO BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL. Without limiting the foregoing, Agen.co expressly disclaims liability for:
You agree to indemnify, defend, and hold harmless Agen.co and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or relating to:
These Terms are effective upon your first access to the Platform and continue until terminated. Either party may terminate these Terms for convenience upon 30 days' written notice. We may terminate or suspend your access immediately if you breach these Terms, engage in prohibited conduct, or fail to pay applicable fees. Upon termination, your right to access the Platform ceases. You will have 30 days following termination to export your Customer Data, after which we may delete it. Sections that by their nature should survive termination (including Sections 10, 13, 14, and 17) shall survive.
We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website and updating the "Last Updated" date. For material changes, we will provide at least 30 days' advance notice via email to registered users. Your continued use of the Platform after the effective date of any modifications constitutes acceptance of the updated Terms. If you do not agree to the modified Terms, you must stop using the Platform and terminate your account.
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms shall first be attempted to be resolved through good-faith negotiation. If the dispute cannot be resolved within 30 days, it shall be submitted to binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Nothing in this section prevents either party from seeking injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm.