Question 1

What does the WhatsApp Business MCP integration do?

Accepted Answer

The WhatsApp Business integration on the Agen MCP gateway exposes WhatsApp Business to AI agents through the Model Context Protocol. Business messaging automation, customer communication, notification workflows, and WhatsApp commerce integration. It lets agents call WhatsApp Business actions like Send message, Send template, Get contacts, and Send media without writing custom integration code.

Question 2

Which WhatsApp Business actions are available through MCP?

Accepted Answer

The Agen WhatsApp Business MCP connector exposes 4 scoped actions including Send message, Send template, Get contacts, and Send media. Each action is mapped to a specific WhatsApp Business OAuth scope so agents only get the permissions they need for the task.

Question 3

How does Agen connect AI agents to WhatsApp Business?

Accepted Answer

Agen acts as the MCP gateway between your AI agents and WhatsApp Business. Agents authenticate to the gateway, the gateway authenticates to WhatsApp Business using scoped OAuth credentials, and every call is brokered through the gateway so it can apply policy and capture audit logs.

Question 4

How is access to WhatsApp Business controlled and audited?

Accepted Answer

Access to the WhatsApp Business integration is governed by Agen policies. Admins can restrict which agents or users can call WhatsApp Business tools, scope permissions per action, and review a full audit log of every call. Learn more about access control and policies.

Question 5

What are common use cases for the WhatsApp Business MCP integration?

Accepted Answer

AI agents use the WhatsApp Business connector to automate work in WhatsApp Business on behalf of users — common use cases include automated notifications, summarization, and meeting-driven workflows. See more Communication integrations in the Communication category.

Question 6

How do I get started with the Agen MCP gateway for WhatsApp Business?

Accepted Answer

Install the Agen MCP gateway, authorize the WhatsApp Business connector with your WhatsApp Business workspace, and assign access policies to the agents or users that should be able to call it. Browse the full MCP integration catalog or contact sales to get started.