Question 1

What does the Heap MCP integration do?

Accepted Answer

The Heap integration on the Agen MCP gateway exposes Heap to AI agents through the Model Context Protocol. Understand customers’ end-to-end journeys, improve conversion and activation, increase retention, and deliver a great user experience. It lets agents call Heap actions like Query events, Get funnel, List users, and Get retention without writing custom integration code.

Question 2

Which Heap actions are available through MCP?

Accepted Answer

The Agen Heap MCP connector exposes 4 scoped actions including Query events, Get funnel, List users, and Get retention. Each action is mapped to a specific Heap OAuth scope so agents only get the permissions they need for the task.

Question 3

How does Agen connect AI agents to Heap?

Accepted Answer

Agen acts as the MCP gateway between your AI agents and Heap. Agents authenticate to the gateway, the gateway authenticates to Heap using scoped OAuth credentials, and every call is brokered through the gateway so it can apply policy and capture audit logs.

Question 4

How is access to Heap controlled and audited?

Accepted Answer

Access to the Heap integration is governed by Agen policies. Admins can restrict which agents or users can call Heap tools, scope permissions per action, and review a full audit log of every call. Learn more about access control and policies.

Question 5

What are common use cases for the Heap MCP integration?

Accepted Answer

AI agents use the Heap connector to automate work in Heap on behalf of users — common use cases include automated reporting, anomaly investigation, and data-driven insights. See more Analytics integrations in the Analytics category.

Question 6

How do I get started with the Agen MCP gateway for Heap?

Accepted Answer

Install the Agen MCP gateway, authorize the Heap connector with your Heap workspace, and assign access policies to the agents or users that should be able to call it. Browse the full MCP integration catalog or contact sales to get started.