Freshdesk

With Freshdesk, AI handles the complexity from day one while your team builds the connections. All in a central workspace designed for faster and accurate resolutions.

Customer Support

List tickets

tickets:read

Retrieves support tickets with filters.

Get ticket

tickets:read

Fetches ticket details and conversations.

Create ticket

tickets:write

Opens new support tickets.

Update ticket

tickets:write

Modifies ticket status or properties.

Reply to ticket

tickets:write

Sends replies to customers.

List contacts

contacts:read

Retrieves customer contacts.

List agents

agents:read

Gets support team members.