Question 1

What does the Drift MCP integration do?

Accepted Answer

The Drift integration on the Agen MCP gateway exposes Drift to AI agents through the Model Context Protocol. Conversational marketing, chatbot automation, lead qualification, and sales acceleration workflows. It lets agents call Drift actions like List conversations, Send message, List contacts, and Create contact without writing custom integration code.

Question 2

Which Drift actions are available through MCP?

Accepted Answer

The Agen Drift MCP connector exposes 5 scoped actions including List conversations, Send message, List contacts, and Create contact. Each action is mapped to a specific Drift OAuth scope so agents only get the permissions they need for the task.

Question 3

How does Agen connect AI agents to Drift?

Accepted Answer

Agen acts as the MCP gateway between your AI agents and Drift. Agents authenticate to the gateway, the gateway authenticates to Drift using scoped OAuth credentials, and every call is brokered through the gateway so it can apply policy and capture audit logs.

Question 4

How is access to Drift controlled and audited?

Accepted Answer

Access to the Drift integration is governed by Agen policies. Admins can restrict which agents or users can call Drift tools, scope permissions per action, and review a full audit log of every call. Learn more about access control and policies.

Question 5

What are common use cases for the Drift MCP integration?

Accepted Answer

AI agents use the Drift connector to automate work in Drift on behalf of users — common use cases include campaign automation, audience analysis, and content workflows. See more Marketing integrations in the Marketing category.

Question 6

How do I get started with the Agen MCP gateway for Drift?

Accepted Answer

Install the Agen MCP gateway, authorize the Drift connector with your Drift workspace, and assign access policies to the agents or users that should be able to call it. Browse the full MCP integration catalog or contact sales to get started.

Drift

List conversations

Send message

List contacts

Create contact

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